Support
Stuck on something? Email support@squashlab.app and we'll get back to you quickly. Common questions below.
How do I get the best analysis?
Lean your phone against the side wall, lens facing across the court, and hit straight drives along that wall with your whole body and racket in frame. Good light helps a lot. 15 to 60 seconds of solo hitting works best. Full setup with a diagram: how to film.
The swing count was wrong
It happens, especially with unusual filming angles. Re-film with the side-wall setup and your full body visible. If it's still off, email us the details. Reports like this directly improve the analysis for everyone.
My analysis is taking forever
Most clips finish in about a minute. Cold starts can add a couple of minutes. If it fails, the app will tell you, and re-uploading usually works.
Do I need an account?
No. But without one, your history lives only on your phone. Sign in (Apple or email) to back up sessions and restore them on any device.
I signed in on a new phone and old sessions are missing
Sessions filmed while signed out can't be tied to your account after the fact. Everything filmed while signed in syncs.
What does my coach see if I join a team?
Your sessions: swing scores, metrics, and the analysis. You can leave a team anytime and your history stays yours.
How do I delete my data?
Press and hold any session to delete it, or delete your whole account in Profile → Account. Details in our privacy policy.